Thank you for ordering from Gamble & Gunn. We would appreciate any comments regarding our merchandise or the manner in which your order was handled. Our customer service team can be reached by email at firstname.lastname@example.org. If you are not completely satisfied with your purchase, please return the item within 14 days of the shipping date for an exchange or refund.
In the unlikely event of faulty goods, please email us at email@example.com, with your order number and nature of the fault
There is no need to contact us when returning items that are unsuitable.
* Please add a note at the bottom / back page of your invoice stating if you require an exchange or refund as well as the nature of your return. ie, faulty item / doesn’t fit & I require a different size etc.
If the new product is cheaper than original, the difference can be made up with another product but no refund will be given unless faulty.
If you would like to exchange an item no problem, please just put in a note explaining which hat & size you require and enclose a cheque to ‘Gamble & Gunn Ltd’ or cash for £2.99 to cover the postage cost of the new hat.
If you are from outside the UK and would like an exchange this can be arranged no problem, please email us (firstname.lastname@example.org) as you will need to pay for postage via a credit card or PayPal as the cost of processing a cheque for a small amount in a non sterling currency is too prohibitive; Any queries please call the office on 0044(0)1769580734 we would be happy to help.
The return address is:
Gamble & Gunn, Royal Oak, Chawleigh, Chulmleigh, Devon. EX18 7HG
If you are returning an item to us, the cost of the return and condition of the item / items is your responsibility.
- The item(s) are your responsibility until it arrives at our office. Therefore, please ensure you send the parcel using any secure and traceable method i.e. Recorded/Special delivery, and retain your proof of postage receipt. Please be sure your package is insured and prepaid.
- Products must be sent back with the original correct product packaging box, otherwise they will not be accepted
- All returns (including the product packaging) must arrive back to us in a re-sale able condition (unless faulty).
- Product bags must NOT be used as postal wrapping, unless the item is a cap.
- Your refund will be credited back to the same card or PayPal account used to make the original purchase. Please allow up to 28 days for your refund to be processed. Original delivery charges are non-refundable.
- Please note that refunds for goods bought as gifts can only be given to the debit or credit cardholder (the original payer).
- If you have any problems please keep your invoice displaying your order details for your reference and quote your order reference on all correspondence.
- Failure to adhere to these conditions will result in the product being returned to you without refund.
- In the unlikely event of a fraudulent transaction, a refund will be made once an investigation has been carried out.
IMPORTANT NOTE : If you are returning an item from outside the EU please ensure that you mark the customs label as a value of nil. If you put a value on the returned item there will be a customs charge put on the package as it returns into the UK.