Cookie and Privacy Policy

Last updated: 26 September 2025

We value your privacy. This policy explains what personal data we collect, how we use it, your rights, and how cookies work on our website. We are committed to processing your personal information lawfully, fairly, and transparently in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Who we are

Gamble & Gunn Ltd

• Registered in England & Wales, Company No: [insert]
• Registered Office: The Royal Oak, Chawleigh, Chulmleigh, Devon, EX18 7HG
• Contact: info@gambleandgunn.com / +441769 580 734

We are the “data controller” of your personal information when you use our website or buy our products.

2. The data we collect

We may collect the following categories of personal data:

• Identity & Contact Data – name, email, postal address, phone number.
• Order & Payment Data – billing/delivery address, product purchases, payment method (note: we do not store your full card details).
• Technical Data – IP address, browser type, device identifiers, location (approx.), website usage patterns.
• Marketing Data – preferences for newsletters, promotions, and cookie consent status.

3. How we use your data & legal basis

We only use your personal data where we have a legal basis to do so under UK GDPR. Our main purposes and bases are:

• To process your orders & deliver goods – Contract.
• To handle payments & prevent fraud – Contract / Legitimate Interest (ensuring safe transactions).
• To manage your account & customer service – Contract / Legitimate Interest (providing efficient support).
• To send marketing emails (if you opt in) – Consent.
• To analyse site use & improve our products/services – Legitimate Interest / Consent (for non-essential cookies).
• To comply with legal obligations – e.g., tax and accounting requirements.

4. Data retention

We only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements:

• Orders/Financial Records: 6 years (to comply with HMRC accounting/tax purposes).
• Marketing Consent: Until you unsubscribe or withdraw consent.
• Cookies: Specific retention periods are detailed in the cookie table below.

5. Sharing your data

We may share data with specific third parties essential for business operations. We do not sell your data.

• Payment providers (e.g. PayPal, Stripe, Shopify Payments) to process transactions.
• Delivery couriers (e.g. Royal Mail, DHL, FedEx) to fulfil orders.
• Analytics / marketing providers (e.g. Google Analytics, Meta Pixel – only with your consent).
• Professional advisors & legal authorities (where required by law).

6. International transfers

Some of our third-party processors may process data outside the UK/EEA (e.g. US servers). Where this happens, we ensure safeguards are in place, typically relying on UK-approved international data transfer mechanisms (e.g. standard contractual clauses).

7. Your rights

Under UK GDPR, you have the following rights regarding your personal data:

• Access: The right to access a copy of the data we hold about you.
• Correction: The right to correct inaccurate or incomplete data.
• Erasure (“right to be forgotten”): The right to request deletion of your data in certain cases.
• Restriction: The right to restrict processing in certain cases.
• Data portability: The right to request a copy in a machine-readable format.
• Object: The right to object to processing (especially direct marketing).
• Withdraw Consent: The right to withdraw consent at any time where processing relies on consent.

To exercise these rights, contact us at info@gambleandgunn.com.

8. Cookies

Cookies are small files stored on your device. We use them to make the website work, improve performance, and show you relevant offers.

Types of cookies:

• Essential – Required for core site functions, security, and checkout.
• Preferences – Remember your settings (e.g. currency, language).
• Analytics – Help us understand visitor behaviour (e.g. Google Analytics).
• Marketing – Used to show relevant ads (e.g. Meta/Facebook Pixel, Google Ads).

Cookie table (examples – please audit your live list):

You can manage cookies using our [Cookie Settings] link or your browser settings. Non-essential cookies will only run with your explicit consent.

9. Children

Our website is not directed at children under 13. We do not knowingly collect data from children.

10. Updates to this policy

We may update this policy from time to time. Any significant changes will be posted here and, if appropriate, notified by email.

11. Contact us

If you have any concerns about your privacy or how we use your data, please contact us at:

• 📧 Email: info@gambleandgunn.com
• 📞 Phone: +441769 580 734

You also have the right to complain to the UK ICO (Information Commissioner’s Office): www.ico.org.uk.